Refund policy

At Findiasta India, we take pride in delivering high-quality products. To ensure fairness and transparency, our return and refund policy applies only to defective or damaged items.

1. Eligibility for Returns & Refunds

• Returns and refunds are accepted only for defective or damaged products.
• If you receive a defective or damaged item, please contact us immediately for assistance.

2. Mandatory Unboxing Video Requirement

To process a refund claim, customers must provide:

• A clear unboxing video showing the unopened parcel.
• The outer packaging fully intact.
• The product being opened for the first time.

Refunds will only be processed after receiving and verifying the unboxing video.

3. Resolution & Pickup Process

• Once the unboxing video is received and the defect is verified, we will arrange a pickup from the customer's address.
• Note: All defective products must be picked up first. Refunds will be processed only after the product is received back at our facility.
• We will work with you to resolve the issue as quickly as possible.
• Non-defective items are not eligible for returns or refunds.

4. Important: Contact Number Requirement

Please ensure that you provide a correct 10-digit mobile number when placing your order.

• Our shipping partner may require an OTP verification sent to this number.
• Incorrect numbers may cause delivery delays.
• If the shipment returns due to an incorrect number, the customer will bear the return shipping cost.

If you notice any error in your contact details, please contact us immediately.

5. Razorpay Money Back Promise (For Prepaid Orders)

• Applicable on prepaid orders above ₹200.
• Eligible in cases of incorrect or damaged items.
• 100% refund with no hidden charges.
• Findiasta India is a Razorpay Trusted Business.
• Razorpay protection applies only to select verified businesses that pass background checks.

6. Contact Us

Email: info@shopfindiasta.com
WhatsApp: +91 82910 98465